I.T. Support

Service Level Agreements (SLA's)

Simplifying IT offers those clients utilising our cloud services, onsite and offsite Service Level Agreements for I.T. Support. Keep your day-to-day operations running smoothly by having our experienced staff ready on call to provide onsite and offsite support when issues arise.

Clients on our SLA's enjoy quality support to ensure systems are running smoothly, whilst unanticipated issues can be dealt with via offsite remote desktop support, or emergency onsite support options.

Offsite SLA's start from $87 a month. Contact us for further enquiries into our Service Level Agreements.

Service Level Agreements

Offsite Support Features

  • Access to 1800 free call number for support with no additional charges
  • Real time system monitoring for proactive avoidance of issues
  • Instant remote support as required to assist with onsite computing issues
  • General computer maintenance without interruption to workflow
  • Full system reporting i.e. hard drive space, status of system including potential threats
  • Management of software updates and patches
  • A complete IT support professional at your service, only a mouse click away
  • Priced from $87.00 per/month


Onsite Support Features

  • Access to 1800 free call number for support with no additional charges
  • Real time system monitoring for proactive avoidance of issues
  • Instant remote support as required to assist with onsite computing issues
  • General computer maintenance without interruption to workflow
  • Full system reporting i.e. hard drive space, status of system including potential threats
  • Management of software updates and patches
  • A complete IT support professional at your service, only a mouse click away
  • Onsite support when and where you require without additional charges (covers up to 3hours of onsite IT support per/month)
  • 1 x Emergency callout per/month, response time is within 4hours, normally 1 hour
  • Priced from $147.00 per/month