To access your ‘Remote Desktop Connection’ tool you will need to go to your ‘Start’ menu, followed by ‘All Programs’ followed by ‘Accessories’ and within that menu you will find the ‘Remote Desktop Connection’ option. (Please note that your ‘Remote Desktop Connection’ location and program may vary slightly depending on your version of Windows.)
From here if you right click the Remote Desktop Option, hover over ‘Send To’ and select ‘create desktop shortcut’ so that you don’t have to find the Remote Desktop Connection again via the menu’s.
Once your desktop shortcut has been created you can double click on it to log into your Remote Server:
Type in the name of your computer, or your supplied Simplifying IT server name (usually “companyname.simplifyingit.com.au”)
Select ‘Options’ you can fill in your username as it has been provided to you here if you wish otherwise you will have the opportunity to do this later. You can also tick ‘Allow me to save credentials’ if you wish
Now select ‘Display‘ and set the Colors dropdown to ‘High Color 15 bit‘
Then select the ‘Local Resources’ tab and make sure that ‘Printers’ and ‘Clipboard’ are selected, then click on ‘More’:
Tick ‘Drives’ and ‘Other Supported Plus and Play (PnP) devices’ then click OK followed by clicking on ‘Connect’
You will be asked to fill in your credentials and you need to type your username and password exactly as they have been provided to you and click ‘OK’
You will then be logged into your Remote Server that will look similar to the screen shot below:
If you have any issues please feel free to begin a new support ticket on the right hand side of this page.