Transferring a call (IP-320)

The following transfer guide related to the Polycom IP-320 as below.

There are 2 types of transfer, a Normal Transfer (you speak to the transferee first before completing the transfer) and a Blind Transfer (you do not speak to the transferee first, the call is simply transfered.

 

Normal Transfer

For a Normal Transfer (Speak to the Transferee First)

1        Press the TRANS button on screen, during a call.  This automatically puts the person on hold

2        Now select “Normal” then select “Dir” and Press the DIAL button to speak to the Transferee.

3        Press the TRANS button on screen, to complete the transfer.

4        OPTIONAL - If extension caller rejects transfer, simply press the CANCEL button under the phone’s screen to cancel the transfer and be taken back to the original caller.

 

Blind Transfer

For a Blind Transfer (Do not speak to the Transferee First)

1        Press the TRANS button on screen, during a call.  This automatically puts the person on hold

2        Press the BLIND button on screen.

3        Now select “Normal” then select “Dir” and Press the DIAL button to speak to the Transferee, or manually type the number and press DIAL.

4        Press the TRANS button on screen, to complete the transfer.

5        OPTIONAL - If extension caller rejects transfer, simply press the CANCEL button under the phone’s screen to cancel the transfer and be taken back to the original caller.

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