Unblocking hyper-links in Microsoft Outlook

Some users have reported that clicking some hyper links in Outlook emails appear to be blocked, requiring confirmation from the computer Administrator even if the user is an Administrator. To fix this pesky issue, we have to change some settings in Internet Explorer rather than Outlook.

Close your Outlook program if it is currently open.

STEP 1: SET INTERNET EXPLORER AS DEFAULT WEB BROWSER

a.      Click on the Start button > Default Programs

b.     Click on Set your default programs

c.      On the left panel, select Internet Explorer

d.     Click on Set this program as default

e.     Click on Ok

 

STEP 2: CHECK PROTOCOL ASSOCIATION

a.      Click on the Start button > Default Program

b.     Click on Associate a file type or protocol with a program

c.      Scroll to the bottom of the page and look for the HTTP and HTTPS protocols

d.     If Internet Explorer is not the default application for these two protocols, click on the Change program button

e.     Click on Close

 

STEP 3: RESET INTERNET EXPLORER SETTINGS

a.      Click on the Start button > Control Panel

b.      Switch to Classic View

c.      Double-click on Internet Options

d.      Go to the Advanced tab

e.      Click on Reset > Reset > Close

f.       Launch Internet Explorer and complete the setup

 

STEP 4: CHECK WINDOWS REGISTRY

a.      Click on the Start button > All Programs > Accessories > Run

b.     Type regedit > Click on Ok

c.      Navigate to HKEY_CLASSES_ROOT\.htm

d.     With .htm highlighted, look on the right panel and double-click on Default

e.     Make sure the value data is htmlfile and click on Ok

f.       Navigate to HKEY_CLASSES_ROOT\.html

g.      With .html highlighted, look on the right panel and double-click on Default

h.     Make sure the value data is htmlfile and click on Ok

i.        Navigate to HKEY_LOCAL_MACHINE\Software\Classes\.htm

j.       With .htm highlighted, look on the right panel and double-click on Default

k.      Make sure the value data is htmlfile and click on Ok

l.        Navigate to HKEY_LOCAL_MACHINE\Software\Classes\.html

m.   With .html highlighted, look on the right panel and double-click on Default

n.     Make sure the value data is htmlfile and click on Ok

o.     Exit Registry Editor and restart the computer

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