I.T. Support

Remote IT Support

Simplifying IT offers remote I.T. Support to keep your day-to-day operations running smoothly. We do this by having our experienced staff ready on call to provide onsite and offsite support when issues arise.

Customers enjoy quality support to ensure systems are running smoothly, whilst un-anticipated issues can be dealt with via offsite remote desktop support, or emergency onsite support options.

Remote IT support starts from $127 a month. Contact us for further enquiries.

Service Level Agreements

Remote Support Features

  • Access to 1800 free call number for support with no additional charges
  • Unlimited remote telephone support
  • 1x onsite support visit per month if required (includes first 2 hours on site and then additional time on site charged at our standard rate)
  • Emergency callout charged at a discounted rate
  • All computers have full antivirus and antimalware software / monitoring protection installed
  • Full web address (DNS) verification checking to protect from phishing sites
  • Priced from $127.00 per/month