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Customer Support Center

Welcome to the Simplifying IT Support Centre. If this is your first time getting support, please read our first time support user page.

Knowledge Base

Our new knowledgebase contains solutions to some of our most popular issues and instructions.

Start a Ticket

If you cannot find a solution to your problem in our knowledgebase, you can submit a support ticket.

Service Modification

If you need to make an add / move / change / deletion to existing services with Simplifying IT, please use this form.

Remote Support

Our friendly support team can connect to your computer remotely and assist with your issues.

Hardware Repair

Prefer to speak to us directly? Contact one of our friendly support team members to help you with your issue(s).

Contact Us Directly

Prefer to speak to us directly? Contact one of our friendly support team members to help you with your issue(s).

Popular Articles

  • Slow printing times when printing complex PDF docs
  • Setup a Remote Desktop Connection in Windows 10
  • Setup Exchange 2013 email account on Mac Mail
  • Add a Shared Mailbox in Outlook 2010
  • Temporary files being created and stored in all of our groupdrive / webdrive folders when working with Office files.

Support Categories

  • Cloud Servers
  • Email
    • General Email
    • iPhone and iPad
    • Microsoft Outlook
    • Samsung Galaxy
    • Windows Smartphone
  • General Computer
    • General Computer
    • MYOB
  • Internet Browsing
  • Internet Fax (Cloud Fax
  • Mac
  • Offsite Backup
  • SMB File Share
  • VOIP Phones
    • Polycom IP-320
    • Polycom IP-550 / IP-650
    • Polycom Spectra Phones
    • Polycom VVX 300 / 310
    • Polycom VVX 400
  • Webdrive

Remote Support

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Get in touch

  • P 1800 80 99 68
  • A
    Data Centre
    31B Teddington Rd
    Burswood WA 6100